Privacy Policy

We Protect the Security and Confidentiality of Your Data

For this reason, we have put in place this Personal Data Protection Policy to ensure the security of the information you share with us. We hope it will help you understand what kind of data GoGlobal Mining may collect, the scope of data processed and how the GoGlobal Mining Group uses and protects it.

Scope

The GoGlobal Mining Group Personal Data Protection Policy protects the information you entrust to us in the context of our mission, our commercial/contractual interactions and through our website (registrations, downloads, contact forms).

Fair collection of relevant and strictly necessary data

Only the data necessary for the performance of our missions will be collected, stored and updated. The storage of your personal data on our systems is primarily the result of your decision to entrust us with your information; we do not collect data without your knowledge and without informing you.

For the sake of transparency when collecting your data, we provide you with as much information as possible about the reason for the collection and your rights to it.

Type of data processed

In the context of our commercial approaches, we collect several categories of personal data relating to your employees, whether a potential customer, current customer or supplier, including identification data (first name, last name, title), professional contact details (addresses, phone numbers, e-mail, position) and a history of the customer relationship (meetings, satisfaction feedback, complaints, survey responses, etc.).

Your data is communicated to us when you contact us, namely through the form on our website, through partners or directly by you, within the scope of our working relationship.

In addition, as the Client, and in the course of carrying out our missions, you are required to communicate to us various categories of information necessary for the proper performance of the work. The contract that binds us details the data, the purpose of its processing, the operations performed, the storage periods and the security measures implemented by GoGlobal Mining.

Use of your personal data

When you provide us with your personal data GoGlobal Mining uses it, in accordance with your instructions or agreed purposes, to process the assignments you have entrusted to us, to answer your questions or to allow you to access specific information or offers. Additionally, only in the context of our business relationships:

We may store and process your professional data (last name, first name, job title, …) and share it within the GoGlobal Mining Group to better understand your needs and how we can tailor our services
We, or a third party acting on our behalf, may use your personal data to contact you about a Group GoGlobal Mining offer that may meet your needs or to invite you to complete online surveys in which we can assess your level of satisfaction with GoGlobal Mining, helping us to better understand your expectations

If you do not want your personal data to be used for marketing or market research purposes, we will respect your choice. We will not sell your personal data to third parties.

Period of retention of your data

Your data is not retained beyond what is necessary; retention periods vary according to the nature of the data, the purpose of its processing, and legal or regulatory requirements.

The data collected in the forms on our website are stored for a period of 3 years from the last interaction.

The retention period for data received within our collaboration will be specified in the contractual figure of the collaboration.

Transmission of your personal data to third parties

The transmission of data to third parties can be justified:

When the circumstances of the mission so require: transfer to subcontractors who are themselves subject to contractual clauses guaranteeing the security and confidentiality of your data or to independent service providers who are subject to ethical rules of conduct by their profession (lawyers and PhDs involved in professional risk management missions). Such transmission is specified in the contract
By communication to public or private law entities, as long as it is foreseen in the Law

These transfers take place according to the regulation in practice.

As GoGlobal Mining is an international group, we may be required to transfer personal data outside the European Union, in particular to entities within the GoGlobal Mining Group, for the sole purpose of managing our business. In such a case, we will put in place appropriate data protection mechanisms.

A demanding control of our partners

GoGlobal Mining Group ensures that your data continues to benefit from an adequate level of protection in terms of security and confidentiality throughout its processing. We therefore pay particular attention to ensure that our partners are able to guarantee the security and confidentiality of the data we entrust to them.

Access rights to your data

According to the regulations in force:

You have the right to access, limitation, portability, correction and deletion of your personal data
You may also, for legitimate reasons, object to the processing of your personal data
You may withdraw your consent to the processing of your data in the future. In such a case, any processing prior to your withdrawal of consent will be declared lawful

Conformance Verification

In order to ensure the correct application of our rules and the compliance of our practices over time, our Data Protection Department monitors each data controller in the GoGlobal Mining Group and audits are performed by our internal team of quality auditors, trained in the specific standards of the GDPR.

Committed to Customer Satisfaction